Terms and Conditions

 
1: Travel Organizer:

Book North Travel AS is the organizer of the trip with responsibility as specified below.

2: Registration and Payment for Excursions and Tours:

Registration must be made directly to the organizer via the booking system or email.
Registration is binding for both parties once the booking has been made through the above channels and the invoice has been received and paid by the customer.
For experiences and trips costing up to NOK 10,000, the full amount is due at the time of booking and is billed directly.
For arrangements exceeding NOK 10,000, NOK 2.000 is payable at the time of booking as a deposit, and the remaining balance is due at least 45 days before the scheduled date.
Some trips where providers have different payment requirements may affect Book North Travel's terms. These are specified in the trip brochure.

Once payment (deposit) has been received, the travel agreement between the parties is considered binding, and the organizer's terms are valid.
The organizer is then responsible for delivering the products/arrangements the guest has booked, while the guest remains financially responsible for the booking.
As the person booking an excursion or trip, the guest is responsible for ensuring that all information regarding guest names and other details matches travel documents such as ID or passports.
For group bookings, the contact person acts as the liaison between the guests and Book North Travel as the organizer.

3: Cancellation by the Customer:

Cancellation must be made in writing via email to Book North Travel AS.
Cancellations by phone are not valid.
Upon receipt of cancellation by Book North Travel AS, any paid amount will be refunded, minus the deposit and any percentage to cover our losses related to the cancellation.

Cancellation fees are calculated as follows:

Group bookings (10 or more participants),
subsequently individual bookings for multi-day trips:
More than 45 days before departure: Full refund minus the deposit.
44-31 days before departure: 50% refund minus the deposit.
Fewer than 30 days or no-show: No refund.
Changes to the group's size are accepted by email as soon as the customer has information about this, and up to 12% of the group size can be adjusted without cost until 45 days before departure.

For individual bookings with 1-9 participants:
Shorter activities (day trips/daily excursions):
Cancellation up to 7 days before: 100% refund.
Cancellation 2-6 days before: 50% refund.
Cancellation 1 day before or no-show: No refund.
To process refunds, a copy of the invoice or booking showing name, email, and phone number must be attached. Additionally, bank details for refunding the payment should be included.

4: Canceled Trip:

If a guest must cancel a trip or excursion, Book North Travel AS is not responsible for additional costs incurred due to the cancellation.
Such costs must be borne by the guest and may be claimed from the guest’s travel insurance.
Guests cannot claim a refund for the trip cost, either partially or entirely.

5: Responsibility:

Book North Travel AS is responsible for operating and selling the trip or excursion.
We act on behalf of other travel industry actors involved in excursions and tours/packages and cannot be held responsible for issues directly related to these parties, delays, losses, damages, or costs caused by circumstances beyond our control.

We also reserve the right to adjust the content and program of trips if needed for safety reasons or feasibility.
We may use alternative transportation and accommodations than those listed if informed or in short notice to ensure safety and practicality.

Guests are responsible for reviewing the program and assessing whether they are physically and mentally capable of participating.
They must also inform us of any health conditions that could affect participation.
We reserve the right to deny guests participation if deemed unsuitable, which includes proper clothing and skill requirements.
Any extra costs caused by this will be borne by the guest, and no refunds will be given for the excursion or trip.

6: Cancellation and Changes to the Trip Schedule:

Book North Travel AS reserves the right to cancel excursions/tours before departure due to force majeure, weather conditions, or other circumstances beyond our control.
We also reserve the right to cancel departures if minimum participant numbers are not met. These are specified in the respective program.

In case of cancellation due to low enrollment, the full paid amount will be refunded, but no compensation will be provided.
Guests may also be offered a later trip, with priority reservation.

7) Price Adjustments:

Book North Travel AS reserves the right to change prices from the time the excursion/tour is scheduled until its implementation.
This may be due to changes in public fees, taxes, or other supplier costs.
If the price increase exceeds 10% of the original price, the customer has the right to cancel with a full refund.

8) Complaints and Claims:

If travelers believe they have grounds to complain about excursions and tours, the complaint must be submitted during the trip to the operator’s personnel, who will attempt to address any issues.
Further claims or objections must be written and sent to Book North Travel AS within 14 days after the incident occurred or the trip ended.

If the customer considers the organizer’s response unreasonable, the matter can be referred within four weeks to the Package Travel Board (Pakkereisenemnda NRF), Postboks 2924 Solli, 0230 Oslo.

Any legal action against Book North Travel AS shall be governed by Norwegian law.

9) Insurance:

Book North Travel AS is covered by liability insurance through its insurance agent.
We have provided a guarantee to the Travel Guarantee Fund (Reisegarantifondet), P.O. Box 227 Sentrum, 4001 Stavanger, in accordance with the Package Travel Act.

Book North Travel AS emphasizes that participation in the company’s excursions/tours is at the guest’s own risk.
We are not responsible for any financial consequences of accidents or injuries during excursions and tours.
Members of the Norwegian National Insurance Scheme (Folketrygden) with residence in Norway should have a combined travel and accident insurance.
All participants are encouraged to obtain similar insurance in their home country. Most year-round travel insurances also include trip cancellation coverage.

10) Printing Errors and Photography:

We reserve the right for printing errors on Book North Travel AS’s website or other social media platforms, as well as in printed materials or other written documents.
If such errors are discovered, they should be reported to Book North Travel AS as soon as possible so that corrections can be made.

As a guest on tours with Book North Travel AS, you may be photographed by guides or other participants.
These images may be used in our publications, social media, or on our websites.
If you wish to opt out of being photographed, please inform the guide at the start of the tour.